FAQs
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
If you wish to cancel your order for any reason, please contact our customer service team via email or WhatsApp as soon as possible. We will do our best to assist you in canceling your order. However, once standard products have been shipped or customized products have entered the production process, we will no longer be able to cancel the order. Therefore, we strongly advise you to double-check your order details before placing it to avoid any mistakes.
Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.”
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
If you have purchased a customized product, our customer service team will contact you within 24 hours of placing and paying for the order. They will discuss the details of your customization and confirm them with you. Once we have your approval, our team will note down the agreed details and send you another confirmation email with all the specifics.